Reference

Privacy Policy for Your lcctogel Account

This page explains what we collect when you open an account, how we use device logs, support chats, and payment references, and when we keep or remove records.

Account DataCookie UseSupport LogsLocal Law

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What This Policy Covers

lcctogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to open, secure, and service your account: name, phone number, device type, IP address, login time, chat history, and payment references. When you use DANA, OVO, GoPay, or QRIS, we may keep the transaction reference and status so we can

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match a request, prevent duplicate entries, and resolve a dispute. We do not use those records for a separate purpose unless local law requires it or you ask us to handle a change. Where local law permits, we keep data for the period needed for support,
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security checks, and legal duties, then delete or mask it from active use. If you update your phone number, device, or wallet name, the same policy applies to the new details. If a request lands in the wrong inbox, we move it to the privacy desk
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and reply from there.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

How to Reach Our Policy Desk

Policy requests move through the same support desk as account help, so you do not need a separate form to ask about access, correction, or deletion.

Live Chat Open live chat from the lobby, send your registered phone number, and say whether you want access, correction, or deletion. We handle these requests daily from 09.00 to 23.00 WIB and reply in the same thread.

Email Desk Send the request, the device you used, and any DANA, OVO, GoPay, or QRIS reference to our email desk. We use that trail to locate the right record without asking for extra details.

WhatsApp Follow-Up If you need a follow-up after chat hours, use WhatsApp with the same account number and a short summary. We keep the message for policy handling only and close it after the request is resolved.

HANDLING STANDARDS

How We Handle Your Data

We treat privacy as part of account safety, not a page you read once and forget.

Data Handling

We collect your name, phone number, device type, IP address, login time, and support messages so we can tie each session to one account. We do not ask for extra profile details unless your request needs them.

Cookie Use

Cookies remember your session, language choice, and the last page you opened so you do not repeat the same steps on every visit. You can clear them in Chrome, Safari, or your phone settings whenever you want.

Account Security

If your phone or browser changes, we may ask for an OTP or a matching login detail before we accept a privacy request. That check helps stop someone else from changing your records without permission.

Retention

We keep active records only as long as needed for support, dispute handling, and legal duties. When the retention period ends, we delete or mask the data from routine use where local law permits.

Change Requests

To correct a name, phone number, or wallet label, send the updated detail from the account phone number you registered with. We compare it against the current record before we apply the change.

Contact Path

For access, deletion, or a complaint about data use, write to the same desk that handles support chats. Include the account ID, the device you used, and the record you want us to check.

Privacy Questions We Hear

These are the questions we hear most before account setup. We answer how we collect details, how cookies work on your device, what happens to DANA, OVO, GoPay, and QRIS references, and how you can ask for a correction. If your question is not listed, send it from your registered phone number and we will reply through the same support desk. For time-sensitive changes, use live chat first so we can route it faster.

We collect the details needed to set up and protect your account: name, phone number, device type, IP address, login time, and support messages. If you send a wallet reference, we use it only to match the right record.

We may keep the transaction reference and status so we can match your request, settle a dispute, or meet legal duties. We do not use those details for a separate purpose without a valid reason.

Send the updated name, phone number, or wallet label from your registered account phone number. We check it against the current record and then update the file once the match is clear.

You can ask, and we will check whether any record must stay for account safety, dispute handling, or legal duties. If removal is allowed, we take it out of active use and mask the rest.

Our cookies stay tied to your session and language choice on the browser you use. They do not follow you across devices unless you sign in again and continue from the same account.

Use live chat, email, or WhatsApp from your registered number, then tell us the account ID, device, and the change you want. We route it to the policy desk and send the reply through the same channel.

Access depends on local law and is available only where local law permits. If a region is not eligible, we will not open the account or process the related request there.

Privacy Policy for Your lcctogel Account

How to Reach Our Policy Desk

How We Handle Your Data

Data Handling

Cookie Use

Account Security

Retention

Change Requests

Contact Path

Privacy Questions We Hear

01 What data do you collect when I open an account?

02 Do you keep my DANA, OVO, GoPay, or QRIS details?

03 How do I ask for a correction?

04 Can I ask you to delete my data?

05 Do cookies track me across devices?

06 Who do I contact about a privacy request?

07 Is access always available in Indonesia?

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